Refund & Cancellation Policy

Last Updated: June 3, 2026

Thank you for choosing DEBEL (debel.app), operated by DEBEL 69 Sdn. Bhd. ("the Company," "we," "us," or "our"). We are dedicated to providing a high-quality digital learning, webinar, and business development ecosystem.

Because debel.app hosts digital content, live streaming webinars, and downloadable learning tools created by independent service providers (tutors, speakers, and partner organizations), our transactional ecosystem requires a clear, structured Refund and Cancellation Policy. This framework aligns with Malaysia’s Consumer Protection Act 1999, updates from the Ministry of Domestic Trade and Cost of Living (KPDN), and the mandatory operational standards required by our payment gateway providers.

Event & Webinar Cancellations

  • Cancellation by the Attendee (>7 Days Prior): If a user requests a cancellation more than seven calendar days prior to a scheduled live webinar or training session, they are entitled to a refund (minus any non-refundable merchant processing fees).

  • Cancellation by the Attendee (<7 Days Prior): Cancellations requested within seven calendar days of a live webinar or training event are non-refundable. However, ticket holders may transfer their entry token to another student by notifying This email address is being protected from spambots. You need JavaScript enabled to view it. up to 24 hours before the broadcast.

  • Cancellation or Rescheduling by the Provider: If an organizing institution or tutor cancels an event entirely, or reschedules it to a date that conflicts with a user's schedule, the affected users are entitled to a 100% full refund of the ticket price.

On-Demand Digital Content & Downloads

  • Instant Access Exclusion: All sales of on-demand courses, digital template downloads, and recorded webinar archives are strictly non-refundable once access has been provisioned.

  • Cooling-Off Period Waiver: By completing a checkout for an on-demand asset on debel.app and accessing the learning dashboard, you explicitly acknowledge that your right to a cooling-off period or cancellation is waived due to immediate digital delivery and consumption.

Platform Processing Fees

Depending on your region and checkout method, third-party payment processing fees (such as local FPX bank transfer fees, card scheme interchange costs, or digital wallet processing cuts) may be non-refundable. If a refund is authorized, debel.app reserves the right to return the net transaction volume after deducting these unrecoverable payment gateway fees.

Eligibility Assessment Summary

Product Type Scenario / Condition Refund Eligibility Notes
Live Webinar / Event Attendee cancels >7 days before event Full Refund (minus processing fees) Returned to original payment method.
Live Webinar / Event Attendee cancels <7 days before event Non-refundable Option to transfer ticket up to 24 hrs before broadcast (This email address is being protected from spambots. You need JavaScript enabled to view it.).
Live Webinar / Event Provider / Tutor cancels or reschedules 100% Full Refund Applies if rescheduled date conflicts with user schedule.
On-Demand Content Course modules, recordings, digital templates Non-refundable Cooling-off period waived upon dashboard provisioning/access.

Refund Request & Processing Workflow

  1. Step 1: Written Claim Submission

    • Timeline: Prior to the event (for attendee cancellations >7 days out) or within 7 days after the event date (for provider cancellations/issues).

    • Action: Email This email address is being protected from spambots. You need JavaScript enabled to view it. with Full Name, Order/Invoice ID, Event Title, and a detailed explanation for the request.

  2. Step 2: Platform Review & Verification

    • Timeline: 2–3 Business Days.

    • Action: The DEBEL accounts team cross-references backend logs for stream attendance, login timestamps, and asset delivery state, contacting the organizer if needed.

  3. Step 3: Approval Determination

    • Timeline: Instant Notification.

    • Action: An automated email updates the user on whether the claim is Approved, Partially Approved (net processing fees), or Denied.

  4. Step 4: Payment Gateway Processing

    • Timeline: 5–10 Banking Days.

    • Action: Approved refunds are routed back to the original payment method (Credit/Debit Card, FPX, or E-wallet).

    • AML Notice: In compliance with Anti-Money Laundering laws, funds cannot be transferred to alternative or third-party bank accounts under any circumstances.

Corporate Contact Desk

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. | This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Phone: +603-27796199

  • Entity: DEBEL 69 Sdn. Bhd. (1478147-V), Level 7, Menara Arina Uniti, Jalan Raja Muda Abdul Aziz, 50300 Kuala Lumpur, Malaysia