DEBEL Know Your Customer (KYC) and ID Verification Policy

1. Purpose

The Know Your Customer (KYC) and ID Verification Policy (“Policy”) is established to safeguard DEBEL and its users from identity theft, fraudulent activities, and other illicit practices. This Policy outlines DEBEL’s verification procedures to ensure all users are properly identified and compliant with Malaysian laws and regulations, including Anti-Money Laundering (AML) requirements.

2. Scope

This Policy applies to all DEBEL users, including:

  • Individual users

  • Businesses

  • Corporate or institutional entities

By creating an account on DEBEL, you agree to comply with this Policy and complete identity verification when requested.

3. When KYC Verification is Required

DEBEL may request KYC verification in any of the following situations:

  • During initial account registration or profile setup

  • When a user requests to withdraw funds

  • When transaction thresholds are exceeded

  • Upon detection of suspicious or unusual account activity

  • When required by law enforcement or regulatory authorities

4. Information Required for KYC Verification

Users may be required to provide the following information and documents:

For Individual Users:

  • Valid government-issued photo ID (e.g., MyKad, passport, or driver’s licence)

  • Proof of address issued within the last 3 months (e.g., utility bill, bank statement, tenancy agreement)

  • Selfie verification holding the ID, or a live video verification, if requested

For Business or Corporate Users:

  • Valid business registration documents (e.g., Certificate of Incorporation, Form 9/13, or business licence)

  • ID verification of the authorized representative

  • Proof of business address

  • Any additional documentation requested for verification or compliance

5. Verification Process

The DEBEL verification process typically follows these steps:

  1. Document Submission:
    Users securely upload their identification and supporting documents via DEBEL’s encrypted verification portal.

  2. Review and Assessment:
    DEBEL’s verification team reviews submitted documents within 48 hours, ensuring authenticity and compliance.

  3. Additional Verification (if needed):
    Users may be asked to join a live verification call or provide a photo holding their ID for enhanced security.

  4. Status Notification:
    Users will be notified once verification is approved, pending, or denied. Verified users may gain access to additional features, while unverified users may face limited functionality.

6. Privacy and Data Protection

DEBEL upholds strict compliance with the Personal Data Protection Act (PDPA) 2010 (Malaysia).
All personal information collected for verification will be:

  • Securely stored with encryption and access control

  • Used solely for identity verification, fraud prevention, and compliance purposes

  • Never shared with third parties unless required by law or authorized verification partners

For full details, refer to our Privacy Policy.

7. Failure or Refusal to Verify

Failure or refusal to complete KYC verification may result in:

  • Account restrictions, including limits on transactions or withdrawals

  • Suspension or closure of the account

  • Delayed access to DEBEL features until verification is completed

Users will be notified of pending requirements and guided through the steps to restore full access.

8. Updates to Personal Information

Users must ensure all personal and business information remains accurate and up to date.
If there are changes (e.g., name, address, authorized representative), DEBEL may request updated documentation for continued compliance.

9. Anti-Money Laundering (AML) Compliance

DEBEL strictly adheres to Malaysia’s Anti-Money Laundering, Anti-Terrorism Financing, and Proceeds of Unlawful Activities Act (AMLA).
KYC verification is a key component of DEBEL’s AML framework, helping to:

  • Detect and prevent money laundering

  • Deter fraudulent transactions

  • Comply with national and international financial regulations

10. Fraud Prevention and Enforcement

DEBEL reserves the right to:

  • Report suspicious activities to authorities or regulators

  • Suspend or terminate accounts involved in fraudulent or illegal acts

  • Pursue legal action where false or forged documentation is submitted

Verified users found violating these terms may permanently lose their verification status.

11. Contact Information

For assistance or inquiries regarding the KYC process, contact:
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.
🌐 https://debel.app