- Details
- Category: Uncategorised
- Hits: 3626
Dispute Resolution
Last Updated: June 3, 2026
DEBEL (debel.app), operated by DEBEL 69 Sdn. Bhd. ("the Company," "we," "us," or "our"), is committed to maintaining a transparent, fair, and reliable digital marketplace for our students, educators, and corporate partners.
Because debel.app operates as a multi-sided educational platform connecting independent content creators (tutors, speakers, and organizations) with end-users, this Dispute Resolution Policy establishes a clear protocol for handling transaction issues, content grievances, and refund mediation. This policy is designed to align with consumer protection regulations, local guidelines under the Ministry of Domestic Trade and Cost of Living (KPDN) Malaysia, and the risk mitigation frameworks required by our payment processors, including Payment gateway.
- Our Commitment to Direct Mediation
To prevent unnecessary transaction friction, account blocks, and card scheme chargebacks, debel.app actively acts as a neutral mediator between students and service providers.
We require that all platform users attempt to resolve commercial grievances directly through our internal ticketing pipeline before pursuing external legal remedies or initiating payment chargeback requests with credit card issuers or digital wallet networks.
- Grounds for Valid Disputes
A user or student may officially lodge a transaction dispute under the following limited conditions:
- Non-Delivery of Service: The registered webinar, live digital stream, or course download link was not provided or accessible due to platform failure or provider negligence.
- Material Misrepresentation: The delivered digital course material or webinar content deviated substantially and provably from the descriptions, agendas, or curricula advertised on the debel.app listing page.
- Technical Failure: Double-billing occurred at the checkout counter, or an error in our payment processing framework duplicated an invoice.
- Unauthorized Transaction: Evidence exists that an individual’s profile or payment details were used fraudulently within the debel.app infrastructure.
- The Step-by-Step Dispute Process
To initiate a formal review, you must follow our structured arbitration timeline:
1.Submit a Formal Claim:Within 7 Days of Event.
Email
2.Internal Review & Freezing of Funds:24 - 48 Hours.
Our compliance team will log the case. If the payout to the provider has not yet been cleared via our split-payment engine, the disputed funds will be temporarily placed in an escrow holding pool pending investigation.
3.Provider Response Period:3 Business Days.
debel.app will forward the dispute file to the target tutor or organization. The provider is given exactly three business days to provide counter-evidence, proof of attendance logs, or offer an amicable solution (such as a makeup session).
4.Final Binding Determination:Within 14 Days.
Our compliance board will evaluate all evidence. If the provider fails to respond or is found negligent, a complete refund will be initialized via Payment gateway back to the original source card. If the provider proves fulfillment, the claim is closed.
- Chargeback Prevention and Abuse Policy
A "chargeback" occurs when a user circumvents a merchant and asks their credit card company or banking institution to reverse a transaction.
- Forced Escalation Bans: Initiating a bank chargeback before engaging with our internal 4-step dispute sequence violates our Acceptable Use Policy.
- Account Penalties: debel.app reserves the right to freeze user accounts or block associated IP ranges if an individual displays a pattern of "friendly fraud" (filing false chargebacks for services they successfully consumed).
- Evidence Sharing: In the event of a bank chargeback, debel.app will explicitly share all platform data logs, attendance timestamps, ip verifications, and this signed dispute policy directly with Payment gateway's chargeback defense network to defend the validity of the transaction.
- Escalation to External Arbitration
If our internal dispute engine cannot resolve a platform disagreement, the matter will be settled under Malaysian jurisdiction. You agree that any remaining claims arising out of transactions on debel.app will be referred to the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, Malaysia, for final, confidential resolution conducted in the English language.
- Dispute Contact Channels
To submit evidence or track an ongoing transaction claim, reach our dedicated compliance desks:
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. (orThis email address is being protected from spambots. You need JavaScript enabled to view it. ) - Corporate Entity: DEBEL 69 Sdn. Bhd.
- Registration Number: 1478147-V
- Details
- Category: Uncategorised
- Hits: 2930
🌐 Debel.app Ecosystem: Secure Learning Payments with Compliance
💳 Core Features of Debel.app
Account Balance
Your Debel.app account balance is a credit ledger, not a regulated wallet. It tracks learning credits and event payments within the platform, ensuring transparency.
Top-up
Users can securely top‑up credits via approved payment gateways. These credits are used only for courses, events, and services inside Debel.app — avoiding any “deposit‑taking” risks.
Payout
Institutions and service providers receive payouts directly through gateways. Debel.app does not hold funds long‑term, aligning with BNM’s non‑custody requirement and payment gateway compliance checks.
Milestone Release
For projects or staged learning, payments can be released upon milestone completion. This reduces disputes, ensures accountability, and demonstrates structured transaction monitoring.
Referral Program
Debel.app offers a two‑tier referral program:
- Tier 1 (Direct): 10% reward for inviting friends.
- Tier 2 (Indirect): 5% modest incentive for extended networks.
📊 Transaction Limits for Compliance
Debel.app enforces strict transaction caps:
| Transaction Type | Minimum | Maximum | Compliance Rationale |
|---|---|---|---|
| Single Transaction | RM10 | RM2,000 | Aligns with BNM’s small‑value threshold; reduces money laundering risk |
| Daily Limit per User | RM10 | RM5,000 | Prevents structuring (splitting transactions to bypass limits) |
| Monthly Limit per User | RM50 | RM20,000 | Keeps overall exposure manageable |
| Referral Rewards | RM10 | RM500 per referral | Ensures incentive program remains marketing‑based |
| Top-up/Payout | RM10 | RM2,000 per event | Matches single transaction cap, avoids deposit‑taking concerns |
- Details
- Category: Uncategorised
- Hits: 3067
Welcome to the DEBEL FAQ page! Below, we’ve answered the most frequently asked questions about DEBEL Events, Projects, Services, and Affiliates. If you need further assistance, feel free to reach out to our support team.
DEBEL Events
Q: What types of events can I host on DEBEL? A: You can host a variety of events, including online and offline group tutoring classes, webinars, seminars, workshops, conferences, and more.
Q: How do I set up an event? A: Simply log in to your DEBEL account, navigate to the “Events” section, and click “Create Event.” Fill out the event details, set your pricing, and publish your event.
Q: What are the commission rates for hosting events? A: DEBEL charges the following commission rates: Debel Fees & Charges
Q: Can I host free events? A: Yes, you can host free events. Simply set the price to $0 when creating your event.
Q: Is there a limit to the number of participants for my events? A: DEBEL allows you to set your own participant limits. For online events, ensure your chosen platform can support your capacity.
Q: How
DEBEL Projects
Q: What are DEBEL Projects? A: DEBEL Projects focus on personalized education solutions, such as tailored tutoring, project-based learning, course development, educational consulting and others.
FAQ on Debel Projects bidding categories
### Personal Tutoring Jobs - Physical or Online Classes
- *Q:* How does the bidding process work for personal tutoring jobs?
*A:* Instructors can place bids to offer their tutoring services, detailing their rates, expertise, and availability. Students then select the tutor who best matches their educational needs and budget.
- *Q:* What role does the escrow system play in these tutoring jobs?
*A:* The escrow system ensures that payments are securely held until the tutoring session is satisfactorily completed, safeguarding both the tutor and student.
### Personal Coaching Jobs - Physical or Online Classes
- *Q:* How do coaches bid for personal coaching jobs?
*A:* Coaches submit bids outlining their coaching services, specialties, and session rates. Clients can then choose the coach who aligns with their personal development goals.
- *Q:* Is the payment for coaching classes secured through escrow?
*A:* Yes, payments are held in escrow to ensure that both the coach and client are satisfied with the coaching sessions before release.
### Employment Vacancies
- *Q:* How does bidding work for employment vacancies?
*A:* Qualified candidates can place bids on job postings, highlighting their expertise, experience, and expected remuneration. Employers then select the most suitable candidate for their needs.
- *Q:* Are job offers and acceptances managed through an escrow system?
*A:* While typical employment processes do not use escrow, our platform ensures secure communication and agreement terms between employers and candidates.
### Customized Learning Projects
- *Q:* How do instructors bid for customized learning projects?
*A:* Instructors submit proposals in response to specific learning project requests, detailing their approach, timelines, and fees for developing customized content.
- *Q:* Is payment for these projects handled via escrow?
*A:* Yes, to safeguard both parties, payments are held in escrow until the project deliverables are approved.
### Course Development
- *Q:* What is the process for bidding on course development opportunities?
*A:* Educators bid by presenting their course outlines, teaching methodology, and development costs, showcasing how they can meet the learning platform’s requirements.
- *Q:* Are course development fees held in escrow?
*A:* Yes, this ensures that educators are paid upon successful completion and approval of the course content.
### Project-Based Learning
- *Q:* How do instructors bid for project-based learning opportunities?
*A:* Instructors propose their approach to overseeing or assisting in the project, including their expertise, project management strategy, and bid amount.
- *Q:* Does the platform use an escrow system for these projects?
*A:* Absolutely, to ensure that instructors are fairly compensated upon successful project completion.
### Educational Consulting
- *Q:* How do experts bid for educational consulting roles?
*A:* Experts submit their bids by outlining their qualifications, experience, and proposed strategies for addressing the institution's needs.
- *Q:* Is an escrow system used for consultancy payments?
*A:* Yes, this ensures secure and satisfactory transactions for both parties.
### Training Programs
- *Q:* What is the bidding process for training program opportunities?
*A:* Trainers bid by detailing their expertise, training methodologies, and fees tailored to the specific needs of the program.
- *Q:* Are training program payments made through escrow?
*A:* Yes, to ensure that trainers are compensated after fulfilling their training commitments.
### Language Instruction Services - Physical or Online Sessions
*Q:* How do language instructors bid for teaching opportunities?
*A:* Instructors place bids including their language proficiency, teaching approach, and session rates for potential students to review.
*Q:* Is escrow used for language session payments?
*A:* Yes, securing the payment until the completion of language sessions to the satisfaction of the student.
Q: Who can post projects? A: Both parents and learners can post projects to find private tutors, coaches, or consultants for specific educational needs. Instructors & Institutions also able to post project to find suitable freelancers.
Q: How do I respond to a project request? A: Browse posted projects in the “Projects” section, and click “Apply” on projects that match your expertise. Include a personalized proposal.
Q: Are projects limited to online interactions? A: No, projects can be conducted online or offline, depending on the client’s requirements and your availability.
Q: How does payment work for projects? A: Payment is processed securely through DEBEL’s platform. A deposit fee may apply depending on the project category.
Q: How much Debel charges for Debel Projects? Debel Projects charges depending on type of subscription. please refer SUBSCRIPTION
DEBEL Services
Q: What services can I offer on DEBEL? A: ANY TYPES OF SERVICES SUITABLE. You can offer a wide range of services, including tutoring, coaching, language classes, skill-based training and others
Q: How do I list my services? A: Go to the “Services” section, click “Add Service,” and fill out the required details. You can set fixed fees for your services.
Q: Can institutions list services? A: Yes, institutions such as tutoring centers, colleges, and universities can list services on DEBEL.
Q: How does DEBEL ensure quality in services? A: Service providers are verified, and users can leave reviews and ratings to maintain quality standards.
Q: How much Debel charges for Debel Services? Debel Services charges depending on type of subscription. please refer SUBSCRIPTION
DEBEL Affiliates
Q: What is the DEBEL Affiliate Program? A: The DEBEL Affiliate Program allows you to earn commissions by referring others to use DEBEL’s platform for events, services, or projects.
Q: How do I join the affiliate program? A: Log in to your account, navigate to the “Affiliate” section, and sign up for the program. You’ll receive a unique referral link.
Q: What are the commission levels? A: DEBEL offers a five-tier commission structure:
- Level 1: 10%
- Level 2: 5%
- Level 3: 3%
- Level 4: 2%
- Level 5: 1%
Q: Can I track my affiliate earnings? A: Yes, your affiliate dashboard provides detailed tracking of your referrals and earnings.
Q: Are there restrictions on how I promote DEBEL? A: Affiliates must adhere to DEBEL’s marketing guidelines, which prohibit spam and false advertising.
Affiliate Deduction Details for DEBEL
DEBEL’s affiliate program incorporates deductions to reward affiliates while maintaining fairness for all stakeholders. Below is an explanation of how affiliate deductions are applied for DEBEL Projects, Services, and Events:
1. DEBEL Projects
Affiliate Deduction from DEBEL’s Earnings
- Affiliates promoting DEBEL Projects are rewarded with commissions directly deducted from DEBEL’s share of the earnings.
- Example:
- Project fee: $1,000
- DEBEL’s commission: 10% ($100)
- Affiliate reward (10% of DEBEL’s commission): $10
- Final distribution:
- DEBEL: $90
- Affiliate: $10
- Instructor/Service Provider: $900
2. DEBEL Services
Affiliate Deduction from Instructors/Institutions’ Shares
- For services listed on DEBEL, affiliate commissions are deducted from the instructor’s or institution’s earnings, not DEBEL’s commission.
- Example:
- Service fee: $500
- Affiliate reward: 10% ($50)
- Final distribution:
- Instructor/Service Provider: $450
- Affiliate: $50
3. DEBEL Events
Affiliate Deduction from Instructors/Institutions’ Shares
- For events hosted on DEBEL, affiliate commissions are deducted from the host’s (instructor or institution) share of the earnings.
- Example:
- Event fee: $2,000
- DEBEL’s commission (e.g., 10% for group tuition): $200
- Affiliate reward (10% of host’s share): $180
- Final distribution:
- DEBEL: $200
- Affiliate: $180
- Host: $1,620
By applying these structured deductions, DEBEL ensures fairness while incentivizing affiliates to promote the platform effectively.
Pricing Advice for Events, Projects, and Services
1. Consider the Affiliate Commission Allocation
To accommodate the affiliate commissions, factor in an additional 10–15% margin on all pricing to cover direct and tiered payouts without compromising your profit.
2. Suggested Pricing Formula
For services or events:
- Base Cost: Calculate operational costs (e.g., instructor fees, platform usage).
- Profit Margin: Add at least 30–50% profit to ensure sustainability.
- Affiliate Allocation: Add an additional 10–15% to the total to account for affiliate commissions.
- Final Price: Combine these factors for the selling price.
Example:
- Base Cost: $100
- Profit Margin (50%): $50
- Affiliate Allocation (15%): $22.50
- Final Price: $172.50 (rounded to $175)
3. Adjust Prices by Event Type
Events:
- Group tuition: Base rates $50–$100 per session
- Webinars: $10–$50 per participant
- Workshops/Seminars: $100–$300 per participant
Projects:
- Personalized Classes: $500–$2000 per project
- Course Development: $2000–$5000 per project
Services:
- Tutoring Packages: $200–$1000 per package
- Coaching: $50–$200 per session
4. Build Tiered Pricing Options
Offer tiered pricing based on service levels to attract a wider audience:
- Basic Plan: Lower cost, limited features
- Standard Plan: Moderate cost, core features
- Premium Plan: Higher cost, full features
5. Highlight Value to Justify Pricing
To justify prices that include affiliate payouts:
- Showcase unique features (e.g., Moodle e-learning integration, personalized coaching).
- Emphasize quality instructors and tailored learning experiences.
- Offer incentives, such as discounts for early sign-ups or referral bonuses.
💳 Installment Payments
Q: What are installment payments on DEBEL?
A: DEBEL offers credit card installment plans, allowing users to spread payments over multiple months for projects, services, and events. This provides financial flexibility by enabling users to pay in smaller, manageable amounts.
Q: Who is eligible to use installment payments?
A: Currently, installment payments are available to users in Malaysia. DEBEL plans to expand this feature to additional countries, including Thailand, Singapore, Vietnam, India, the Philippines, Myanmar, Indonesia, and Korea.(debel.app)
Q: How do I select installment payments at checkout?
A: During the checkout process, choose the credit card installment option. The system will display available installment plans based on your credit card issuer's offerings.
Q: Are there any fees associated with installment payments?
A: Fees for installment payments may vary depending on your credit card issuer and the selected installment plan. It's advisable to consult with your bank or credit card provider for specific details.
Q: Can I use installment payments for all types of transactions on DEBEL?
A: Yes, installment payments can be used for projects, services, and events listed on DEBEL, provided the total amount meets the minimum requirement set by your credit card issuer.
Q: What happens if I miss an installment payment?
A: Missing an installment payment may result in penalties or interest charges from your credit card issuer. It's important to adhere to the payment schedule to avoid additional fees.
Q: Where can I get more information about installment payments?
A: For detailed information, please refer to the DEBEL Withdrawal & Installment Payments page.(debel.app)
- Details
- Category: Uncategorised
- Hits: 2400
**Discover DEBEL Features – Projects, Services & Events with Installments, Escrow, and Affiliate Rewards**
DEBEL is an all-in-one online education and service marketplace designed to empower individuals, parents, students, institutions, and businesses across the globe. Whether you're posting a custom project, offering educational services, or managing online or physical events, DEBEL gives you the tools to connect, collaborate, and earn—all in one platform.
✅ **Key Features of DEBEL Marketplace**
**1. 📌 Project Posting with Escrow & Bidding System**
Create custom projects such as tutoring requests, curriculum development, construction, or content creation. Freelancers and institutions can bid competitively, while clients can secure payments through escrow until work is completed.
**Highlights:**
- Flexible scope: education, renovation, design & more
- Milestone payments with monthly installment plans
- Verified freelancers & transparent rating system
**2. 💼 Offer & Book Educational Services**
List or hire fixed-price services including tutoring, training, e-learning packages, and consulting. Whether you're a tutor, lecturer, or training center, DEBEL lets you set your price and delivery method.
**Top Benefits:**
- Support for recurring packages or one-time sessions
- Available online or in-person
- Instant checkout with credit card installments
**3. 🎓 Host & Sell Events: Online, Physical, E-Learning**
From webinars and workshops to college courses and conferences, DEBEL enables educators and institutions to publish and monetize educational events. Each event can include a Moodle-powered e-learning module.
**Monetization Options:**
- Set custom prices by event type
- Sell ebooks, video tutorials, and certification courses
- Allow attendees to pay in full or via installment plan
**4. 💳 DEBEL Virtual Corporate Card + Wallet**
Manage your earnings and spending directly within DEBEL. Every user gets access to a **DEBEL Wallet** paired with a **Virtual Corporate Card**—perfect for freelancers, institutions, and businesses.
**Wallet Features:**
- Instant deposits from project, service, and event earnings
- Withdraw to bank or spend directly via card
- Multi-currency balance support
**Virtual Corporate Card Features:**
- Generate virtual cards for online payments
- Set spending limits for team members or departments
- Track expenses in real time
- Freeze/unfreeze cards instantly
- Ideal for institutions managing multiple buyers or instructors
**5. 📨 Invite & Referral Features**
Grow your network and earn more with DEBEL's built-in invite system.
**Invite Features:**
- Send email or link-based invites to friends, colleagues, or institutions
- Track who joined through your invite
- Earn affiliate commissions on their activity (2-tier system)
- Invite team members to collaborate on projects or services
- Invite-only events and private cohorts supported
- Bulk invite tools for institutions and training centers
**6. ✅ Comprehensive Verification Features**
DEBEL prioritizes trust and safety with a multi-layered verification system for all users—freelancers, clients, institutions, and service providers.
**Identity Verification:**
- Email verification for all new accounts
- Phone number verification via SMS OTP
- Government-issued ID upload and validation (passport, national ID, driver's license)
- Selfie/liveness check to match ID photo
- Address verification via utility bill or bank statement
**Professional & Institutional Verification:**
- Business registration certificate verification for institutions and companies
- Tax ID / VAT number validation
- Professional license or certification upload (for tutors, trainers, consultants)
- Educational credential verification (degrees, diplomas, teaching certificates)
- Portfolio and work history validation
**Payment & Financial Verification:**
- Bank account verification for withdrawals
- Credit card verification for installment payments
- KYC (Know Your Customer) compliance for high-volume users
- AML (Anti-Money Laundering) screening
- Escrow-protected transaction verification
**Event & Content Verification:**
- Event organizer identity verification
- Course content quality review before publishing
- Moodle course completion certificates with blockchain-verified credentials
- Copyright and originality checks for ebooks and video tutorials
**Trust & Safety Features:**
- Two-factor authentication (2FA) for account login
- Dispute resolution center with verified mediators
- Fraud detection and monitoring system
- Secure escrow with verified release conditions
- Report and block suspicious users
- Privacy-protected data handling (GDPR compliant)
**7. 🔄 Credit Card Installments & Escrow Payment Support**
Give users financial flexibility. DEBEL integrates installment payment plans for all listings—projects, services, and events—. All payments are protected under a smart escrow system, reducing risk for both buyers and sellers.
**8. 💸 2-Tier Affiliate Tracking System**
Earn passive income by promoting DEBEL. Each project, service, or event you refer generates affiliate commission up to 2 tiers deep, making it ideal for digital marketers, influencers, and institutions.
**Commission Sample:**
- **DEBEL Projects, Services & Events:** Affiliates earn 10% on Tier 1 and 5% on Tier 2.
Learn more on our Referral Program page.
**9. 🌐 Multi-Currency, Multi-Language Support**
Sell globally with localized convenience. DEBEL supports multi-currency conversions and will soon expand full multi-language capabilities—making it easier for service providers and clients to connect worldwide.
**10. 🧠 Moodle Integration for E-learning Delivery**
Powerful e-learning tools with auto essay grading, interactive content, course templates, and student tracking—ideal for institutions offering online classes, certifications, or hybrid learning events.
**11. 🏆 Why DEBEL is Unique**
DEBEL combines the best features of platforms with educational focus and more flexibility:
- 🔧 **Projects:** Hire, bid, and pay securely
- 🎯 **Services:** Offer packages like tutoring or coaching
- 🗓️ **Events:** Sell or host any type of educational event
- 🪙 **Escrow + Installments** for safe payments
- 📈 **Affiliate income** for everyone
- 📚 **Moodle-powered e-learning**
- 💳 **Virtual Corporate Card + Wallet** for seamless money management
- 📨 **Invite features** for network growth and team collaboration
- ✅ **Multi-layered verification** for trust and safety
- 🔐 **2FA, KYC/AML, and fraud protection** built in
**Get Started Today**
Whether you're a parent searching for a tutor, a university marketing your courses, or a freelancer offering coaching services, DEBEL is your complete solution.
👉 **REGISTER NOW**
- Details
- Category: Uncategorised
- Hits: 3049
Refund & Cancellation Policy
Last Updated: June 3, 2026
Thank you for choosing DEBEL (debel.app), operated by DEBEL 69 Sdn. Bhd. ("the Company," "we," "us," or "our"). We are dedicated to providing a high-quality digital learning, webinar, and business development ecosystem.
Because debel.app hosts digital content, live streaming webinars, and downloadable learning tools created by independent service providers (tutors, speakers, and partner organizations), our transactional ecosystem requires a clear, structured Refund and Cancellation Policy. This framework aligns with Malaysia’s Consumer Protection Act 1999, updates from the Ministry of Domestic Trade and Cost of Living (KPDN), and the mandatory operational standards required by our payment gateway providers.
Event & Webinar Cancellations
-
Cancellation by the Attendee (>7 Days Prior): If a user requests a cancellation more than seven calendar days prior to a scheduled live webinar or training session, they are entitled to a refund (minus any non-refundable merchant processing fees).
-
Cancellation by the Attendee (<7 Days Prior): Cancellations requested within seven calendar days of a live webinar or training event are non-refundable. However, ticket holders may transfer their entry token to another student by notifying
This email address is being protected from spambots. You need JavaScript enabled to view it. up to 24 hours before the broadcast. -
Cancellation or Rescheduling by the Provider: If an organizing institution or tutor cancels an event entirely, or reschedules it to a date that conflicts with a user's schedule, the affected users are entitled to a 100% full refund of the ticket price.
On-Demand Digital Content & Downloads
-
Instant Access Exclusion: All sales of on-demand courses, digital template downloads, and recorded webinar archives are strictly non-refundable once access has been provisioned.
-
Cooling-Off Period Waiver: By completing a checkout for an on-demand asset on debel.app and accessing the learning dashboard, you explicitly acknowledge that your right to a cooling-off period or cancellation is waived due to immediate digital delivery and consumption.
Platform Processing Fees
Depending on your region and checkout method, third-party payment processing fees (such as local FPX bank transfer fees, card scheme interchange costs, or digital wallet processing cuts) may be non-refundable. If a refund is authorized, debel.app reserves the right to return the net transaction volume after deducting these unrecoverable payment gateway fees.
Eligibility Assessment Summary
| Product Type | Scenario / Condition | Refund Eligibility | Notes |
| Live Webinar / Event | Attendee cancels >7 days before event | Full Refund (minus processing fees) | Returned to original payment method. |
| Live Webinar / Event | Attendee cancels <7 days before event | Non-refundable | Option to transfer ticket up to 24 hrs before broadcast (). |
| Live Webinar / Event | Provider / Tutor cancels or reschedules | 100% Full Refund | Applies if rescheduled date conflicts with user schedule. |
| On-Demand Content | Course modules, recordings, digital templates | Non-refundable | Cooling-off period waived upon dashboard provisioning/access. |
Refund Request & Processing Workflow
-
Step 1: Written Claim Submission
-
Timeline: Prior to the event (for attendee cancellations >7 days out) or within 7 days after the event date (for provider cancellations/issues).
-
Action: Email
with Full Name, Order/Invoice ID, Event Title, and a detailed explanation for the request.This email address is being protected from spambots. You need JavaScript enabled to view it.
-
-
Step 2: Platform Review & Verification
-
Timeline: 2–3 Business Days.
-
Action: The DEBEL accounts team cross-references backend logs for stream attendance, login timestamps, and asset delivery state, contacting the organizer if needed.
-
-
Step 3: Approval Determination
-
Timeline: Instant Notification.
-
Action: An automated email updates the user on whether the claim is Approved, Partially Approved (net processing fees), or Denied.
-
-
Step 4: Payment Gateway Processing
-
Timeline: 5–10 Banking Days.
-
Action: Approved refunds are routed back to the original payment method (Credit/Debit Card, FPX, or E-wallet).
-
AML Notice: In compliance with Anti-Money Laundering laws, funds cannot be transferred to alternative or third-party bank accounts under any circumstances.
-
Corporate Contact Desk
-
Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. |This email address is being protected from spambots. You need JavaScript enabled to view it. -
Phone: +603-27796199
-
Entity: DEBEL 69 Sdn. Bhd. (1478147-V), Level 7, Menara Arina Uniti, Jalan Raja Muda Abdul Aziz, 50300 Kuala Lumpur, Malaysia
More Articles …
Page 3 of 6