Know Your Customer (KYC) and ID Verification Policy ### 1. Purpose The Know Your Customer (KYC) and ID Verification Policy (“Policy”) is designed to protect Debel and its users from fraudulent activities, identity theft, and other malicious activities by ensuring that users are properly verified. This Policy outlines the steps Debel may take to verify the identity of its users and its requirements under applicable Malaysian laws. ### 2. Scope This Policy applies to all users registering for an account on Debel, including individuals, businesses, and corporate entities. By registering on Debel, you agree to comply with this Policy and participate in ID verification if required. ### 3. When KYC Verification is Required Debel may request KYC verification in the following cases: - During initial account registration. - When a user requests a withdrawal of funds. - When certain thresholds of transaction amounts are reached. - If suspicious activity or unusual transactions are detected. - When required by applicable regulations or law enforcement. ### 4. Information Required for KYC Verification To complete KYC verification, users may be asked to provide one or more of the following: 1. **For Individual Users:** - A valid government-issued photo ID (e.g., passport, driver’s license, or national ID card). - Proof of address (e.g., utility bill, bank statement, or rental agreement, issued within the last 3 months). - Additional verification through a selfie holding the ID and/or a video interview if required. 2. **For Business and Corporate Users:** - Proof of business registration (e.g., business license, incorporation certificate). - ID verification of the business’s authorized representative. - Company address verification. - Any additional documentation requested by Debel for verification purposes. ### 5. Verification Process The verification process includes the following steps: 1. **Document Submission**: Users upload the required identification documents through Debel’s secure verification system. 2. **Document Review**: Debel’s verification team reviews submitted documents, usually within 48 hours. 3. **Additional Verification**: Debel may request further verification through a live video call or a photo of the user holding their identification document if required. 4. **Approval or Denial**: Users will be notified of the verification status. Verified users may receive additional features, while unverified users may have limited access to certain services. ### 6. Privacy and Data Protection Debel is committed to protecting user privacy and handling personal information in compliance with the Personal Data Protection Act (PDPA) of Malaysia. Any personal data collected for verification will: - Be securely stored and protected from unauthorized access. - Be used solely for the purposes of verifying user identity and preventing fraud. - Not be shared with third parties except as required by law or for legitimate verification purposes. For more information, please review our Privacy Policy. ### 7. Failure to Verify Identity If a user fails or refuses to complete the KYC verification process: - The account may be restricted, including limitations on withdrawals or access to certain features. - Debel reserves the right to suspend or close accounts that do not meet verification requirements. - Users will be notified and provided with instructions on how to complete verification to restore account access. ### 8. Updates and Changes to Information Users are required to maintain up-to-date information on their accounts. If there are any changes to personal information (e.g., address, name change), users must notify Debel and may be asked to provide updated documentation. ### 9. Anti-Money Laundering (AML) Compliance Debel is committed to complying with Anti-Money Laundering (AML) laws and regulations in Malaysia. All KYC and verification procedures are part of Debel’s AML compliance efforts to prevent fraud, money laundering, and terrorist financing on the platform. ### 10. Fraud Prevention Debel reserves the right to take any necessary action, including reporting suspicious activities to regulatory authorities, to prevent fraud and protect the integrity of the platform. Verified users found to have submitted false information or engaged in fraudulent activity may face suspension, account closure, and/or legal action. ### 11. Contact Us For questions or assistance with the KYC process, please contact Debel’s support team at This email address is being protected from spambots. You need JavaScript enabled to view it..